Role Purpose:
This role will be responsible for leadership, line management and coaching of a team of 9 colleagues spanning this diverse range of functions. The role will truly work across all functions within South African Cluster and will be a key member of the Cluster Leadership Team. For this exciting new opportunity, we are seeking candidates with an entrepreneurial and flexible attitude, who are interested in a career of purpose, personal growth and visionary leadership. Working collectively, we will make a significant impact on the health and lives of people in our cluster.
Reporting to the Managing Director, the Commercial Operations Director will be accountable for steering a diverse team consisting of the following critical functions;
Alliance Management; account management of critical strategic partners with a focus on 3PL and other supply chain partners. Supporting future Business Development activity in line with global strategy.
Supply Chain Management; ensuring continuity of supply across the multiple markets within Sub-Saharan region.
Facilitate the forecast/demand planning process with relevant local/global functions and MD
Digital Enablement; Developing the overarching organization digital strategy, co-creating digital customer engagement strategies with the marketing teams to deliver outstanding customer experience and deliver on our business objectives. Pioneer digital transformation for South Africa.
Strategic Capabilities; develop the capabilities/skills needed in our company for success now and in the future
Business Insights; utilising data to inform business decisions and improve outcomes for patients, health systems and our company; enabling business planning and powering the commercial model
CRM/SFE Data Systems; manage and optimising internal systems and tools (e.g. Veeva) to support the commercial model and look to the future to ensue systems will support new innovative commercial models.
Review Annual Country Learning plans to ensure alignment to regional/global priorities
Build and overlook the competency of Global Data Science.
Contribute to innovative experiments, specifically to idea generation, idea incubation and/or experimentation, identifying tangible and measurable criteria.
Responsible for reporting adverse experiences or events (AEs), adverse device events (ADEs), product quality complaints (PQCs) and other reportable information, customer feedback (CF), alleged counterfeiting, diversion and tampering (CDT) that they become aware of to the Designated Point of Contact (DPOC)
Qualifications/Skills/Experience Required:
Business Degree
Post-graduate degree will be a strong advantage
A minimum of 7 years strong commercial experience leading a function within the Pharmaceutical Industry/FMCG and or other relevant sectors; ideally experience of leading brand/franchise strategies and good appreciation of the ‘end-to-end’ process of launching, promoting and supplying pharmaceutical products.
An authentic, humble and flexible leader; someone who has people management experience and is able to support team members through coaching and mentoring
Ideally deep experience in the Marketing (including Digital); has demonstrated the ability to develop a strategic plan and execute through cross-functional teams.
Experience of collaborating across markets/with global; able to build strong professional networks to deliver on joint objectives
Demonstrated ability to be curious about our business, is a fast learner and able to rapidly test, learn and adapt
Exposure in leading and implementing support for business during COVID19
Behaviors:
Authenticity; self-aware and self-confident. Open about weaknesses and development areas
Collaboration; able to earn the trust and confidence of colleagues and willingly share insight for the good of the team. Able to focus on constructive confrontation not negative conflict
Passion & Entrepreneurialism; comfortable with change and are passionate about our colleagues, customers, patients, stakeholders, policy makers; relentlessly curious to find win/win/win solutions
Diversity and Inclusion; Embraces diversity and gives it a voice, strives to overcome conscious and unconscious biases.
This role which will require strong strategic thinking/planning, comfort in detailed operations and most importantly a passion for innovation and improving the way we run our business.
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Who we are …
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
INVENT.
IMPACT.
INSPIRE.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Travel Requirements:
10%
Flexible Work Arrangements:
Flex Time
Shift:
Valid Driving License:
Yes
Hazardous Material(s):
Requisition ID:R97664