Data is always talking. Most businesses just aren’t listening.
We are looking for the person who can read between the numbers, challenge assumptions and turn raw data into real decisions.
Key Accountabilities
Deliverables
1. Market Research & Competitive Intelligence
- Conduct ongoing research on global BPO trends, regional outsourcing opportunities, and competitor benchmarking
- Analyse client industries to identify growth opportunities
- Produce market intelligence reports to support strategy and business development
2. Strategic Insights & Decision Support
- Support business cases, pricing models, and client proposals with data‑driven insights
- Identify revenue growth and cost‑optimisation opportunities through analytics
- Translate complex data into clear, actionable recommendations to guide strategic direction
3. Performance Monitoring & Continuous Improvement
- Support automation and digital transformation initiatives
- Recommend, track, and evaluate the impact of process improvements and data‑driven initiatives
4. Reporting
- Present insights in a clear and compelling manner
- Ensure data accuracy and integrity across all reports
Job Requirements
Qualifications
- Bachelor’s degree in Business Administration, Economics, Statistics, Information Systems, or a related field
- Advanced proficiency in Microsoft Excel
- SQL knowledge is advantageous
Experience
- Minimum of two (2) years’ experience in:
- Business intelligence
- Data analysis
- Market research
Job‑Specific Competencies
Analytical and Critical Thinking Skills
- Apply structured problem‑solving approaches to recommend practical, data‑driven solutions
Business Acumen
- Interpret data within a business context to ensure alignment with operational realities
Communication and Presentation Skills
- Present insights through dashboards, reports, and presentations
- Simplify complex data into clear, understandable actions
Attention to Detail and Data Accuracy
- Validate data sources and perform thorough quality checks before publishing reports