At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
ROLE PURPOSE
Improve customer service quality results by studying, evaluating, and re-designing processes; managing new customer requests implementation, tender solutions, customer projects and service level agreements with contractor’s management.
KEY DELIVERABLES
•Develop clear customer requests for technology team to implement as solutions for clients
•Serve as liaison between fixed and data support team, management and customer to improve customer service and business productivity
•Ensure data and fixed customers satisfaction by meeting customer needs in courteous and timely manner.
•Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
•Supervise installations and provide technical support to the EBU sales team.
SKILLS
Project Management
Incident Management
Solution Architect
EXPERIENCE AND QUALIFICATIONS
•At least 5 years’ customer service with fixed and data oriented.
•Data support and fixed network technology experience.
•Telecommunications experience would be an added advantage
QUALIFICATIONS
A Degree or A B. Tech in Networks technology or Bachelors of Networks and Administration Degree.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.