Branch Manager

1156
CompanyLetshego Financial Services Lesotho
Reference #LFSL/Sales/B/1
Published20/08/2021
Contract TypeContract
SalaryMarket Related
LocationHlotse, Leribe, Lesotho
IntroductionThe Incumbent will be responsible for overseeing the smooth day-to-day operations at the branch, ensuring quality operations related to sales, approval and disbursement of loans.
Job FunctionsMarketing,Sales
IndustriesFinancial Services
Specification1.Critical Deliverables /Core Accountabilities and Responsibilities
1.1.Formulates and aligns the branch business strategy to the Country’s strategic plan.
1.2.Responsible and accountable for the day-to-day running of all branch operations, including managing operational risk and credit risk.
1.3.Ensures all internal policies, standards and procedures are adhered to by all branch staff.
1.4.Ensures the achievement of the Country’s budgets, portfolio targets and strategic plans
1.5.Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.
1.6.Ensure world class customer service.
1.7.Prepares and submits monthly pay-outs reports to Head Office for budgeting monitoring.
1.8.Maintain a positive relationship with relevant stakeholders.

2.Key Performance Indicators
2.1.Excellent Customer Service
2.2.Net Pay-out’s
2.3.Adherence to controls policies and procedures
Requirements1. Education – Degree in Business Management or related field
2. Experience – At least 5 years working experience in a financial Institution at managerial level
3. Knowledge – Understanding of operations policies and procedures.
Customer Service Management
4. Skills – Open minded person with solid management and team working skill set
Good organizational, leadership, supervisory and negotiation skills
Demonstrated integrity and ethical standards
Experience monitoring marketplace to identify business opportunities
Effective listening, communication (verbal and written)
Sound business sense, entrepreneurial thinking, and multi-functional understanding.
Job Closing Date27/08/2021
  
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