To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.
Key Responsibilities and Deliverables:
Drive sell out
- Comply with call cycle
- Effective management of returned goods system and follow up on damaged goods collections
- Provide feedback regarding store specific issues
- Communicate and escalate stock issues
- Monitor and communicate pricing in stores, investigating identified discrepancies
- Confirmation of pricing in accordance with promotions
- Communicate and implement sales promotional activity as per client brief
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
- Capture required sell out data on HHT
Effective management of shelf health
- Count stock and determine stock to be merchandised
- Merchandise available stock in line with client brief
- Optimise stock levels, monitor slow/fast sellers and take appropriate action
- Consistent quality checks, respond to poor quality or damaged stock
- Keep area/shelves clean, tidy and uncluttered
- Identify opportunities to cross merchandise and implement
- Communicate and achieve brand objectives
- Management of out of stocks
- Negotiate prime positioning of Samsung products with Store Management
Effective execution of promotional activity
- Communicate promotional activities to customers
- Negotiate POP material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
- Carry out Blitz activities from time to time when required. This includes:
o Assisting at new store openings
o Build-up of promotional events and displays as required
o Adhoc promotional activities
Effective administration
- Reporting on competitor activities
- Promotional feedback reports
- HHT capture compliance
- Compile monthly promotional calendar
- Ensure assets maintained according to company policy
Customer service and satisfaction
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
- Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Smollan is an equal opportunity employer. Our goal is to create a diverse workforce that is representative, at all job levels, of the communities we operate in. We adhere to and support employment practices where all appointments are decided on the basis of qualification, merit and our employment equity goals. We recognise the extraordinary effort, commitment and contribution of our employees and partners to think, act and deliver in a manner that is forward thinking and responsible; creating sustainable opportunities for our people, our clients, our communities and our environment.
Reporting Structure:
- Reports to: Blitz Team Leader
- Direct Reports: N/A
Minimum Qualifications: Diploma at NQF level 5, Driver’s license (code 8)
Minimum Experience: 2- 3 years sales experience in FMCG
Knowledge, Skills & Abilities: Effective Administration
Customer Service Skills
Shelf Management
Communication Skills (verbal & written)
Team Management Skills