About the unit:
The CSIR ICC is one of the leading convention centres in Africa. It is a 4-star establishment that hosts about 80 000 delegates annually from various leisure events to business meetings.
Key responsibilities:
- Liaise with the clients to ensure their peace of mind and that all clients’ requirements are taken care of and total client satisfaction is ensured.
- Plan, organise and supervise daily set-up and running of events according to event sheet specifications and set standards.
- Ensure that staff members maintain a friendly and efficient service to all customers.
- Control of cashing up of bars and balancing cash float/beverage stock is packed and locked up in the fridge.
- Ensure front/back of house areas are maintained according to set standards.
- Oversee the set-up of venues for client events to ensure that space, fittings and fixtures, furniture and lighting are used to create atmosphere conductive to improving clients’ events and leave brilliant impressions on the minds of all the visitors to the centre.
- Ensure that staff duty roster is done accordingly and the reporting staff members are dressed appropriately.
Qualifications, skills and experience:
- A national diploma in hospitality management with at least five years’ experience in the same operation and position.
- Customer-focused and service-driven.
- People management skills.
- Interpersonal communication skills.
- Attention to detail.
- Service excellence skills.
- Product and service knowledge.
- Knowledge of the industry.
- Effective supervision skills.
- Complaint handling skills.
Closing date: 18 December 2019
PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.
For more info, please contact the CSIR Recruitment Centre on 012 841 4774 or email us at [email protected]
The CSIR is an equal opportunity employer. As such, it is committed to the Employment Equity Act of 1998. By applying for this position at the CSIR, the applicant understands, consents and agrees that the CSIR may solicit a credit and criminal report from a registered credit bureau and/or SAPS (in relation to positions that require trust and honesty and/or entail the handling of cash or finances) and may also verify the applicant’s educational qualifications and employment history. The CSIR reserves the right to remove the advertisement at any time before the stated closing date and it further reserves the right not to appoint if a suitable candidate is not identified.