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WE ARE HIRING
Job Title: Back Office Support Officer
Requirements:
- A relevant diploma or equivalent qualification in communications or a related field.
- Previous experience in a back-office support role, preferably in a call center or customer service environment.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a team environment.
- Excellent attention to detail and accuracy.
- Flexibility to adapt to changing priorities and deadlines.
- Ability to manage small teams of people.
Responsibilities:
- Processing clients’ escalated queries and resolving them.
- Performing data entry tasks to update customer information.
- Conducting quality assurance checks on client service interactions and providing feedback to agents.
- Generating reports and analyzing data to identify trends and areas for improvement.
- Collaborating with cross-functional teams to streamline processes and enhance efficiency.
- Adhering to company policies and procedures at all times.
How to Apply:
If you have the skills and experience to excel in this role, we encourage you to apply.
📩 Send your resume, cover letter, and copies of certified certificates to [email protected] on or before 07 April 2025.