Purpose
Responsible for maintaining data quality for all marketing systems and support internal clients in use of systems through responding to intake requests, training and resource documentation.
Key Performance Areas and Accountabilities
General
- Maintain and update training materials and resources as needed
- Assist with monitoring and responding to queries in the team mailbox
- Support team in completing technology requests in a timely manner.
- Organize and update team documentation
- Assist with pulling data and stats for reporting purposes
- Review and maintain data accuracy across systems
- Support and understand business and internal client needs
- Assist with system technical issues and testing
M&BD Systems
- Update the firm’s CRM database with relevant data
- Research client and prospect’s contact information
- Enhance the CRM database with additional information that the firm relies on for business development purposes
- Create and upload email lists from the CRM database to the firm’s e-marketing tool as required
- Provide accurate CRM and digital marketing reporting across various platforms
- Update contact information from various team mailboxes
- Review and approve contact update tickets
- Assist internal users in their e-communications efforts by troubleshooting technical issues
- Support internal users on campaign creation and formatting
- Provide support on survey creation and set-up
- Liaise with the relevant marketing and BD lead(s) to make the requisite updates to the experience database as needed
- Review and maintain content in the firm’s pitch system
Requirements Profile
Education
- Grade 12 or equivalent (NQF 4) – Required
- Degree/ Diploma or equivalent tertiary qualification (NQF 6/7) – Required
Mental & Environmental / Legal Requirements
- This position demands exceptional quality, attention to detail, and strict adherence to pre-determined deadlines in a high pressure environment
- Ability to deliver on tasks independently
- Must have a clear criminal record
Experience
- 1 years’ CRM experience at Operational level – Preferred
- 1 years’ Data Capturing/Administration experience at Operational level – Preferred
- 1 years’ Marketing Systems IT/Technology experience at Operational level – Preferred
System Skills
- MS Office – Beginner to Advanced (Required)
- HTML – Beginner to Advanced (Preferred)
- CRM Software – Beginner to Advanced (Preferred)
- Database Software – Beginner to Advanced (Preferred)
- E-communications Software – Beginner to Advanced (Preferred)
Knowledge and Skills
- CRM database management
- CRM software/tools/applications
- Client research
- Business development practices
- Digital marketing practices
- Reporting on trends
- Stakeholder engagement and relationship management at all levels
Behavioral Competencies
- Good listening, written and verbal communication skills
- Performing as part of a team, leadership and dealing effectively with others/ internal clients
- Contribution to firm’s success and understanding business needs of a professional service firm
- Developing self and personal effectiveness, initiative and creative problem solving, reliability and efficiency and firm-mindedness
Additional Considerations
- Applicants must be South African citizens or have a valid South African work permit
- Preference will be given to Employment Equity candidates
- Preference will be given to candidates who are living with a disability
If you have not had any response from us within 21 days of the closing date, please consider your application unsuccessful.
Hogan Lovells Services (South Africa) Limited (Incorporated in England) is an equal opportunity employer. All positions are placed in accordance with the Company’s Employment Equity Plan.
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
Hogan Lovells Services (South Africa) Limited (Incorporated in England), with its head offices at 140 West Street in Sandton, Johannesburg , is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter. Where shortlisted, your information will be retained for a period of 12 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly. This information is given to us, by you, voluntarily and of your own free will. If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application. In the course of the recruitment process, and for matters related to your application only, we may share your information with selected third parties. You have the right to access this information while in our possession and make corrections if necessary. You have the right to lodge a complaint via email with the office of the Information Regulator, at [email protected] , if you are unhappy with the manner in which we deal with your information.
By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.”