The AIMO functions under the direct supervision of the Information Management Officer and overall to the DIMA Coordinator and works closely with the Registration and Identity Management Officer. As the ranking national data management staff, the incumbent is a crucial resource that supports UNHCR in managing the operational and personal data of persons of concern. S/he supports the deployment and user management support for data applications under UNHCR’s Population Registration and Identity Management Ecosystems (PRIMES) suite. The PRIMES applications include proGres in partnership (an online CRM-based global registration tool), RApp (a RESCO offline registration solution), the Biometrics Identity Management System (BIMS), the Global Distribution Tool (GDT, for managing assistance and identity authentication assistance), among others. In addition, the AIMO monitors and audits the quality of data collection and ensures that data inconsistencies are identified and resolved, and thereby advises the office on data-related activities conducted in the PRIMES applications to protect personal data. The AIMO coordinates closely with registration, information management, and other protection functions and provides training and capacity development on PRIMES applications and functionalities. S/he liaises with relevant officers in the country offices, where required, region’s Bureaus or sections in Headquarters for technical guidance on data management and works closely with PRIMES Support in Headquarters and ICT service vendors.
The incumbent supports the development and deployment of tools to support interoperability between proGres and other partners’ tools and applications and refugee self-service PRIMES functions. In addition, s/he supports the building of reporting, documentation, and other templates and forms in PRIMES applications and the generation and compiling of regional population statistics (including distribution, assistance, and protection information), analysis, curation, and publication. Finally, S/he designs populate and maintain interactive dashboards (primarily in PowerBI amongst other data visualizations), online portal, and SharePoint sites. The AIMO carries out other information management activities such as supporting with mapping, data collection activities using KOBO, developing factsheets and other infographics, and may lead or support field missions.
The position requires extensive experience and understanding of database systems, specifically concerning data management and building reports and queries in SQL. Ideally, prior experience with UNHCR’s corporate PRIMES systems is required, including managing proGres, BIMS, RApp, and the GDT. Comparable experience in the UN, Government, non-governmental or private institutions is equally desirable. In addition, prior experience with application development is an asset. Completion of a degree in IT or computer-related course is desirable, and an undergraduate degree (equivalent to bachelors) or graduate degree (the equivalent of masters) in other fields combined with relevant work experience would be acceptable (for example in Business Administration, Finance, Law or other Social Science fields).
Additional duties that the incumbent will perform: Manage the use, maintenance and technical support to ProGres (registration database) including planning and oversight of data collection, input and verification; produce standard and ad hoc reports, and ensure ProGres-related data entry activities are reflected in SOPs for registration, resettlement, repatriation, protection, community services, and programme activities. Facilitate and /or undertake additional data collection activities including planning and coordinating data collection methodologies and analyses with relevant staff. Serve as the focal point for compiling and calculating statistics for resettlement, population figures, and standards and indicators, as well as for annual, periodic and requested statistical reports. Conduct data collection audits in order to ensure that no unnecessary data collection occurs and to ensure that all necessary data is being captured; create and maintain databases and spreadsheets that meet operational requirements. Archive and backup database systems; ensure security of databases; perform database administrator functions. Design operational reports, statistics, and other relevant data collection forms. Support the collection, storage, management and protection of data. Support consolidation of data systems, including the interoperability of operational data and systems. Ensure consistency of data and results for analysis. Improve data quality through field support, capacity building, monitoring and feedback. Support the analysis of primary and secondary data for interpretation and evidence-informed decision making. Support data monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis. Develop internal and external information management products such as maps, dashboards, infographics. Ensure data is curated and stored in data registries and libraries in accordance with standards. Work towards enhancing data literacy of staff and assist in interpretation the data.
All UNHCR staff members are accountable for performing their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR, which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions, and relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities consistent with the core, functional, cross-functional, and managerial competencies and UNHCR’s core values of professionalism, integrity, and respect for diversity.
Duties:
- Operationalize country-specific common data standards and promote them with partners, including UNHCR data standards and the IASC Common Operational Datasets.
- Compile, aggregate and analyze data and information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data.
- Support the operation in the analysis of processed data and information and perform data quality and consistency control.
- Facilitate the analysis of cross-border information between relevant countries.
- Assist in training staff involved in information management activities, including data collection and data entry teams.
- Support and leverage geographic data for map production and use in geographic information systems (GIS).
- Share UNHCR data with partner agencies and maintain Portal data and information in-line with agreed frequencies.
- Provide technical Information Management support to Needs Assessment processes, specifically in data collection, processing/collation and analysis.
- Liaise with partners and represent UNHCR in meetings related to the functions.
- Make recommendations and provide advice on the technical information management requirements.
- Assist in training of data entry and data collection teams.
- Perform other related duties as required.
Minimum Qualifications:
Education & Professional Work Experience
Years of Experience / Degree Level:
For NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree.
Field(s) of Education:
Information Technology, Demography, Statistics,Social Sciences or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses:
Not specified.
(Certificates and Licenses marked with an asterisk are essential)*
Relevant Job Experience:
Essential
Knowledge of the UN system and the humanitarian community. Ability to formulate IM-related technical requirements and Operating Procedures. Experience with handling confidential data and demonstrated understanding of different data collection methodologies.
Desirable
Successful participation in the Operational Data management Learning Programme is desirable. Experience in web design and software development is an asset. Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres is desirable. Experience with HTML, PHP, ASP and/or Java is an asset.
Functional Skills:
DM-Data collection methodologies
DM-Data Management
IM-Statistics Analysis
DM-Data Interoperability
DM-Data science methodologies
(Functional Skills marked with an asterisk* are essential)
Language Requirements:
Knowledge of English and UN working language of the duty station if not English and local language.
Competency requirements:
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies:
Judgement and Decision Making
Cross-Functional Competencies:
Analytical Thinking
Technological Awareness
Planning and Organizing
Eligibility:
Candidates must be South African Nationals!
Interested staff members should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS, UNHCR/AI/2020/1/Rev.2). If you have questions regarding your eligibility, you may also contact the HR Unit.
In line with the RALS, the below category of candidates are eligible to apply for internally/externally advertised vacancies.
Group 1 candidates: Current NPO staff members holding an indefinite or fixed-term appointment are eligible to apply to advertised positions in the NPO category at their personal grade and one grade below or above, as Group 1 candidates.
External candidates: All other candidates are eligible to apply to positions in the NPO category as external
candidates, including GS staff members holding a university degree and fulfilling eligibility requirements, regardless of grade or length of service, who may apply to any vacant NPO position in their country of assignment for which they qualify. External candidates must meet the essential minimum requirements of the position.
Remuneration:
A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org