Job Number 21042279
Job Category Food and Beverage & Culinary
Location Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP
Brand Protea Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today!
Assist the Banqueting Manager to produce and drive an annual business plan for the Banqueting department incorporating a yearly marketing plan and an associated budget
Follow up on all daily business enquiries and all pre payments and deposits limiting business risk
Ensure all revenue per function sheet is raised correctly per day.
Accountable for Banqueting cost control and the related results
Ensures that standards are maintained in Banqueting venues and outlets at all times in relation to service delivery and hygiene requirements.
Adhere to the standardized portions used and is responsible for the controlling of food, beverage and labour costs in alignment with business trends
Ensures that guest satisfaction is established and maintained by the employees of the Banqueting Department
Identifies and implements continuous employee training schemes to ensure that standard company operating standards and procedures and employment equity targets are met
Supplies relevant information to other departments timeously to assist them in planning and running their departments.
Forms part of Duty Management team and as such will be available to answer guest queries, complaints, ensure operating standards of the Hotel are achieved and be responsible for the Hotel security during the Duty Manager period.
Keeps records and maintains filing systems within the Banqueting Department.
Ensures that regular stock takes are scheduled including consumables and operating equipment as well as maintaining hotel equipment and fixed assets throughout all Banqueting venues and outlets and ensures that they are carried out in accordance with PROTEA HOTEL policy and procedures and that they are accurate and acted upon.
Performs additional duties as required or as requested by the Food and Beverage Manager and / or General Manager.
Managing effective operations of all F&B areas (restaurant, bar, room service, kitchen, conference & events and social spaces)
Overseeing and assisting with daily, weekly and monthly beverage, paper supplies and operating equipment stock takes.
Daily / weekly and monthly stock takes to be conducted of food, beverages, consumables and operation equipment and compiling of trading summaries and variance reports
Interacting with GUESTS to receive valuable feedback and thus being a salesperson, researcher and problem solver.
Adherence to labour laws, application of discipline, grievance handling and employee communications.
Requirements:
Diploma in Hotel Management or a similar qualification within the Hospitality and hotels is a distinct advantage.
Strong Interpersonal and communication skills.
Perform well under pressure.
Good product knowledge in Conferencing and Food and Beverage.
Knowledge of Micros point of sales system and Opera Sales & Catering.
Must be able to work shifts.
Matric or equivalent qualification
Exceptional computer literacy with special focus on POS, Opera, Microsoft Excel, Word and Outlook
Excellent communication skills in English, written, verbal and telephone etiquette
Fully literate and numerate (able to perform relative calculations, statistics and be able to interpret / compile accounts and financial statements / budgets / forecasts / trading summaries / reports / invoices)
A high level of leadership and motivational skills
Valid driver’s license and own transportation will be a distinct advantage