Job Purpose
- To Generate and analyse Customer insights as it relates to card
- To gather data and use statistical methods to analyse and generate MI reports
- To Monitoring card issuing product performance
- Training end users on Card Issuing processes
- To support the Card Issuing projects (i.e. Card modernisation project)
Key Responsibilities/Accountabilities
- Use basic functions and formulas for sorting, aggregating, and managing data for analysis in Microsoft Excel to provide analysis and insights on product performance
- Daily actioning of lien ageing report to ensure customers do not have liens yet corresponding debit have gone through
- Distribute credit card sales leads to network on monthly basis
- Analytics of customer issues reported in CCC to identify customer pain points and inform product enhancement
- Card fraud analytics to inform fraud rules review
- Monthly reporting on exit survey results
- Monthly insights report on Courtesy calls feedback
- Daily tracking of international ATM transactions to ensure adherence to single annual discretionary limit
- Extracting and reporting of Mastercard Quarterly data
- Extracting and reporting monthly CBL card data
- Extracting and reporting staff credit card data
- Interpret statistical findings and draw meaningful conclusions from data related to a variety of business needs.
- Weekly courtesy calls for Credit card clients
- Client onboarding for new Credit cards
- Client exit survey results collection and analysis
- Monthly card costs/Revenue substantiation
- Drive card utilisation campaigns
- Actioning of accounts with interest rate below or above product rate
- Actioning of accounts without debit orders
- Daily collection of manual fees
- Conduct revenue assurance checks on OIF bot collections
- Card prising optimisation
Preferred Qualification and Experience
- Relevant degree in Business Commerce or related field.
- Degree in Information Systems or related degree is an added advantage
- 1-2 years experience in banking
- Experience and exposure to Personal and Business Banking and knowledge of all PBB transactional, liabilities, lending and other products e.g. Card, Insurance, Channels, Merchant Solutions etc
Knowledge/Technical Skills/Expertise
- Must be conversant with Databases and Data manipulation
- Stakeholder management
- Knowledge of the Bank’s systems
- Dedicated and Client Focused
- Business acumen
- Microsoft Office Suite
- SQL Database
- Data visualization
- Data manipulation and interpretation
- Customer and Client Focused Innovation