Admissions Adviser – Remote/Virtual

The Admissions Adviser is responsible for advising and counseling prospective students over the phone and/or via email and chat technology. Utilizing the Admissions process, the Admissions Adviser will provide accurate information regarding academic programs, application requirements, and enrollment procedures. In addition, the Admissions Adviser will provide any Admissions-related information to the student while exercising the highest levels of integrity in customer service throughout the student’s experience at Purdue University Global.

Key Job Responsibilities:

• Advise and counsel the student through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start.
• Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments.
• Convey accurate, independently verifiable information in the proper context to enable applicants to make well informed decisions to attend Purdue University Global.
• Know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Purdue University Global and the Department of Education.
• Maintain continual contact with the student, providing the highest level of customer service throughout their journey at Purdue Global.
• Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student.
• Be responsible for keeping current with program changes as well as to participate in programs for self improvement and career development.
• Ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions.
• Act ethically and with integrity that is above reproach and fulfills all requirements of the Admissions Code of Conduct document.
• Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere and overall student experience.
• Ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate.
• Assist other members of the Admissions department in routine and occasional activities as defined by your supervisor, and to perform other duties as assigned by the Admissions management.

Minimum Qualifications:

• Bachelor’s Degree.
• Experience in Sales, Admissions, Call Center or Customer Service.
• Ability to work in a fast-paced, metrics driven and measured performance work environment.
• Excellent organizational and verbal/written communication skills
• Must be results driven, highly motivated, self-starter as well as adaptable to changing environments.
• Must be able to work some evenings and/or weekend schedules based on business needs.
• Must be able to work well independently and as part of a team, within a virtual work environment
• Basic computer and Internet skills required
• Previous experience working in virtual/remote work environments preferred.

Special Requirements:

• Must be able to establish an appropriate home office environment with a dedicated workspace that is free from distractions and background noise.
• Must be able to meet the following equipment and technology requirements: Desktop computer or laptop (OS: Windows 10 or MAC OSx or Chrome OD, 2GHz processor, 4 GB or RAM and 30 GB Hard drive, webcam and audio sound card, display resolution of 800 x 600 minimum, ear buds with microphone, antivirus software/subscription), Subscription to a reliable, high-speed, hard-wired internet connection, like DSL or Cable (No dialup or wireless connections, and No public networks), Minimum: 50 Mbps DOWN / 10 Mbps UP, Maintain Home system in good working order
• Must attend the entire virtual training class and satisfactorily pass all training requirements in order to maintain continued employment