Requirement Overview:
At Mercedes-Benz Financial Services South Africa we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions.
We have an exciting new opportunity for a pro-active and efficient professional to join our Operations division. This roles takes customer service to a whole new level, encouraging you to exceed customer needs and work in a collaborative team who are just as passionate as you to provide exceptional customer experiences.
The job objective is to administer all contracts across all customers in compliance to the Company’s Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.
Ensure queries and enquiries are resolved professionally, accurately and in accordance with the required turnaround times. Maintain a high level of customer satisfaction.
Key Duties and Responsibilities:
- To administer, create, activate and terminate all contracts on CMS in accordance with standard business rules and timelines.
- To coordinate the document warehouse (SINBIN).
- Dealer Payments: In the event of manual payments been required.
- Business Administration: Credit Balance Allocations and resolve ad-hoc customer queries and requests within time frame as per SLA.
- Establish good working relations with all internal stakeholders involved in the process.
- Self-Development and to continuously gain knowledge to ensure effective and efficient query resolution.
The ideal candidate will come from a Customer Service background and have excellent communication skills. You must pay attention to detail and process data accurately. You will also have problem solving attributes, be well organised, have negotiation skills and be IT Literate. This role will suit someone who stays calm whilst under pressure.
Specific knowledge:
Department and company policies and procedures
Knowledge and Understanding of Financial Services environment
Relevant legislation
IT Literate
Skills:
Written communication skills
Financial acumen
Problem solving skills
Verbal communication skills
Computer literacy (MS Office)
Time management skills
Decisiveness
Negotiation skills
Ability to establish relationships
Business writing skills
Attributes:
Accuracy
Attention to detail
Corporate values
Customer service orientation
Initiative
Process orientation
Experience
2 to 3 years’ relevant experience within an administrative role, F&I or Financial Services environment and customer service experience.
Education
Matric/Grade 12. Financial related degree/diploma will be preferable.
Mercedes-Benz Group of Companies South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered, however the following will apply:
- Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002;
- Division’s Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.
Primary Location : South Africa-Gauteng-Centurion
Work Locations : MBFSA-Wierda Road, Zwartkop 123 Wierda Road Zwartkop, P.O Box 10829 Centurion 46