LEHAE FUNERAL HOME
Job Title: Administration Officers ×8
Location: Maseru, Mokhotlong, Butha-Buthe. Hlotse, Maputsoe, Mafeteng, Mohale’s Hoek,
Reports to:Manager, Operations
Lehae Funeral Home has a vacancy for position of Administration Officer. The incumbent will be responsible to welcome guests, answering phones, selling products, scheduling appointments, handling paperwork such as death certificates, assisting with funeral arrangements, and providing compassionate support to grieving families.
KEY RESPONSIBILITY AREAS;
• Greeting visitors and answering phone calls in a professional and compassionate manner
• Providing guidance and support in selecting funeral arangements, including caskets, flowers. and other personalized elements.
• Handling logistics related to uransportation of the deceased. cemetery arrangements, and cremation services.
• Scheduling body collections and communicating to drivers.
• Scheduling appointments for consultations. viewings and funeral arrangements with funeral directors or planners.
• Handling incoming and outgoing correspondence mails and emails.
• Maintaining accurate records of appointments, bookings, and client information using appropriate systems or paper files.
• Directing visitors to appropriate areas within the funeral home and assisting with seating arrangements during services or ceremonies.
• Coordinating with other staff members to ensure smooth operations and exceptional service delivery
• Assisting bereaved families with completing necessary paperwork, and acquisition of necessary documentation such as death certificate
• Maintaining cleanliness and organization of the reception area, including arranging flowers, refreshments, and other services for guests.
• May assist with the dressing, casketing, and cosmetology of deceased individuals as required.
• Managing administrative tasks such as record-keeping, billing. and inventory management.
• Handling payments, processing invoices, and maintaining financial records related to services rendered.
• Providing information about funeral services, packages, pricing, and availability to initerested parties.
REQUIRED QUALIFICATION, EXPERIENCE AND COMPETENCIES
• Diploma in Business administration or equivalent
• At least 2 years work experience in the funeral Services Field
• Must have a client facing work experience
• Special Skills /Competencies.
• Strong relationship Management Skills
Good negotiation and persuasion skills.
Interested candidates should send applications which includes copies of relevant certificates, CV and application letter to [email protected] on or before 26th April 2024. Only shortlisted candidates will be contacted.