BARA GUEST HOUSE
Position: Administration Officer/Receptionist
Reporting directly to the General Manager, responsible for overseeing daily functions ensuring that each function is cost-effective and collaborating with management to achieve highest quality standards. The position oversees and controls entire front and back-office functions.
2. KEY RESPONSIBILITIES
• Plan, implement and manage overall Guest House daily operations.
• Conduct GH budgeting and financial planning.
• Plan and organize guesthouse activities to drive sales.
• Manage and monitor GH expenses.
• Manage and track GH inventory.
• Plan and implement marketing campaigns with management.
• Build and maintain strong relationships with visitors and clients.
• Build relationships with vendors.
• Suggest and implement new ideas, (be innovative)
• Track Key Perfomance Indicators and produce report.
• Participate in hiring and on-board new GH staff.
• Evaluate staff performance on regular basis.
• Ensure safety and adherence to rules and regulations.
• Prepare and manage schedules and shifts.
3. JOB SPECIFICATION
Education
• Minimum: Bachelor’s degree in Tourism or Culinary school degree/diploma or
• Degree in Business Administration, Hospitality Management, or relevant field
• Advantage: Postgraduate Degree
Experience
• Minimum: Must have at least three (1) year experience as a junior supervisor in a hospitality environment
• Advantage: Two (2) years’ experience in a role overseeing hospitality operations.
4. COMPETENCY PROFILE
• Leadership and communication: Commuunicate with impact to emphasise the importance of controls and the need to follow due process.
• Negotiation skills: Always obtain negotiated price and position for the Guest House to optimise value for money.
• Deadline and results driven: Strive to meet target dates with expected results on the assignments given.
• Decision making: Make decisions timeously to aid implementation and execution of action items.
• Internal controls: Apply a thorough understanding of governance, risk and compliance in putting internal controls in place.
• Social Intelligence: Forge relationships with key stakeholders including patrons through collaboration and cooperation.
• Critical thinking: Apply process analysis, business intelligence, problem solving techniques with attention to details.
• Informed: Seek information pertaining to challenges and provide solutions from an informed position.
• Perfectionism in sanitation and quality control.
• Expert multitasking ability.
• Great leadership and interpersonal skills.
• Ability to run stocktaking and place orders for resupply.
• Exemplary work ethic in a high-pressure environment.
• Proven experience as Hospitality administrator or relevant role.
• Fluency in English and Sesotho.
• Knowledge other languages is a big plus.
• Understanding of all hospitality management
• Excellent knowledge of MS Office
• 2-3 years of experience with POS and payment software
• Excellent customer service skills
• Great decision making and problems solving skills.
• Good leadership skill
• Ability to motivate staff.
Applications should be send to [email protected] and [email protected]