Position: Receptionist
Division: Administration
Report to: Administration Manager
Band: A
Direct Supervisor? (y/n): No
Millennium Challenge Account
The Millennium Challenge Account (MCA-Lesotho II) is an entity established by the Government to act as the accountable entity to implement the Compact, with the authority to bind the Government with regard to all Program activities. The Millennium Challenge Corporation (MCC) awards eligible countries with fixed-amount, fixed-term (five year) grants (“compacts”) for a defined set of projects aimed at reducing poverty through economic growth. Country ownership of compacts is a core part of MCC’s model and influences a great deal of MCC’s work. MCC supports this through the assembly of a local team of professionals for each compact, typically called a “Millennium Challenge Account” or “MCA”, charged with compact implementation and overseen locally by a Board of Directors. MCC believes that the performance of MCA-Lesotho II staff has a significant impact on the efficiency, effectiveness, quality of compact implementation, and ultimately on the results that the compacts achieve.
Lesotho Compact
The Lesotho Health and Horticulture Compact aims to benefit 2.5 million people by growing, strengthening, and organizing the private sector in Lesotho and improving the government’s coordination to deliver critical services necessary to support private sector development. It will achieve this goal through investments in Health System Strengthening and Market Driven Irrigated Horticulture, providing sustainable income for smallholders and increasing climate resilience by replacing rain-fed subsistence farming with irrigated commercial horticulture in select locations. The GOL committed to passing several key reforms that will help make this compact successful, including reforms that address gender equality, working conditions and worker safety, as well as land and water rights. Each of the compact’s four projects focus on overcoming barriers to the economic inclusion of women, youth, and the rural poor.
Position Objective
Reporting under the Administration Manager, the Receptionist will be the first point of contact for MCA Lesotho II. The Receptionist’s duties include offering administrative support across the organization, welcoming guests and greeting people who visit the organisation. The Receptionist will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Duties and Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, etc.
Requirements (Education, Experience, Technical Competencies)
- Diploma in Office Management, Business Administration, or any related field.
- Five years experience in delivering receptionist support services and/or administrative functions.
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. telephone and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Ability to deal with emergencies in a timely and effective manner, while streamlining office operations.
- Fluency in English essential to communicate in writing and speaking. Knowledge of Sesotho is desirable.
This Position Description is subject to revisions/updates as necessary to ensure alignment to the organization’s strategic direction and structure. Revisions to the description are subject to applicable Human Resources policies and procedures, and Human Resources maintain official versions of each Position Description.
Interested candidates should submit application letters and CVs to [email protected] on or before Friday December 29, 2023.
Only shortlisted candidates will be contacted