UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.
Overall Purpose and Scope of Assignment:
Concise and detailed description of activities, including measurable outputs and delivery dates, impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract), performance indicators (timelines, value of the service rendered in relation to the cost, timeliness) and work plan:
The Regional Bureau with the support of Headquarters conducted a quick AAP self- assessment to identify the areas that require strengthening and improvement. This will inform the country operations strategy on the 4 areas of participation and inclusion: communication and transparency, feedback and response and organizational learning and adaptation.
Southern Africa region is characterized by forced displacement and serious human rights violations as witnessed in the Democratic Republic of Congo. Zambia on the other hand is known to be peaceful but a recipient of displaced populations including refugees and migrants given its attraction as a transit country.
The Democratic Republic of Congo (DRC) hosts more than 522,803 refugees and asylum seekers who have fled violence in neighbouring countries, mainly the Central African Republic, Rwanda, Burundi and South Sudan. The majority of them (73%) live in rural areas 24% in camps/sites, and only 3% live in urban areas. They are mostly young: 63% children, while 35% are aged 18 to 59 and 2% are 60 and over. Zambia on the other hand is host to 89,109 refugees, asylum seekers and others of concern with a majority hailing from the DRC. The majority of the population are between the productive ages of 18 to 59 years. Most refugees and asylum seekers live in the three designated settlements of Mantapala (7,621) Mayukwayukwa (23,218), Meheba (38,880) as well as Lusaka and Ndola urban areas (18,314). The remote refugee hosting districts are situated in the poorest provinces of Zambia, where the local communities equally struggle for rare resources and opportunities.
With special attention to issues of displacement and marginalized communities such as refugees, IDPs and migrants, UNHCR’s response strategy is based on the community-based approach that is at the heart of protection and the search for solutions. Further continuous assessments have shown gaps in the communication mechanisms between UNHCR, Partners and the People we Serve.
Thus, to ensure that our interventions are in line with UNHCR’s policy on age, gender and diversity, the DRC and Zambia operations conducted the AAP self-evaluation with staff and partners and its preliminary results showed that additional efforts are required on feedback and response mechanisms.
· Conduct an initial desk review of available data and resources on communication content and review of FRMs respectively in DRC and Zambia.
· Mapping FRMs and communication channels in the 16 countries (remotely).
· Support UNHCR Zambia with the development of community communication content.
· Provide technical support to UNHCR DRC on strengthening FRMs
· Support DRC and Zambia in developing complaint handling mechanisms including development of SOPs and feedback mechanisms.
· Conduct 4 weeks field visits to the DRC and Zambia.
· Produce a final assignment report.
· Conduct an end of assignment debrief for CO senior management, RB relevant staff and other stakeholders.
· Informed by the AAP self-assessment, work with regional bureau country operations to develop RB and country-specific action plans on AAP (2024 – 2026).
Minimum Requirements:
· Possess a Bachelor’s degree in social services or relevant field. in a relevant field
· 6 to 8 years of demonstrable work experience on AAP, community engagement or community-based protection
· Experience working in the Southern Africa region will be an added advantage.
· Experience working in humanitarian contexts.
· Have excellent communication skills with strong interpersonal and negotiation skills.
· Be fluent in English and French, with excellent writing skills.
· Have good experience using the Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).
Standard Job Description
Required Languages
French
,
,
Desired Languages
,
,
Additional Qualifications
Skills
Education
Bachelor of Arts (BA), Bachelor of Science (BS)
Certifications
Work Experience
Other information
This position doesn’t require a functional clearance
How to apply
For a full job description and to apply, interested candidates are requested to visit
bit.ly/3QYRHFI
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
Closing date of receipt of applications: 5 September 2023