At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role Purpose
To improve service delivery, build healthier relationships and customer experience for the Small and Medium Enterprise market.
Key Deliverables
- Establish and manage relationships with the Small & Medium Enterprise segment through sales engagements
- Translate customer requirements into deliverable solutions by adopting the Vodafone Way of Selling
- Provide market insight and feedback to the company on service requirements and solutions to address these
- Develop a sales strategy for the Small & Medium base that is aligned to the company strategy
- Expand and manage relationships on the m-pesa bulk payment
- Improve and maintain Vodacom’s reputation as the service provider of choice for the Small & Medium Enterprise segment
Competencies
- Networking & negotiation skills,
- Analytical and decisive problem solving abilities,
- Excellent communication and interpersonal skills
Qualifications and Experience
- A B. Comm Business Management or B. Comm Marketing and Management Science or Bachelors of Business Administration Degree.
- 3 years relevant experience (Sales, Customer Service Operations).
- Telecommunications experience would be an added advantage
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.