Account/Operations Coordinator (Calls Team)Remote – International
Account/Operations Coordinator – Calls
Mission & Purpose:
As an Account/Operations Coordinator on the Calls team, you’ll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we’re meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.
- Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
- Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
- Assist with on-boarding call buyers – facilitate the prelaunch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.
- Troubleshoot tracking issues and help resolve discrepancies.
- Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner
- Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations
- Run Quality Assurance checks calls for both our internal call center and advertising partners
- Support Account Management through ad hoc reporting, data entry, finance requests and operations
- Work within a team environment, but balance priorities and manage workload independently
Candidate Must Haves:
- Tech savvy; comfortable using Excel and Google Sheets
- Past Call Tracking Platform experience
- Past CRM management & organization is a plus
- Familiarity with Data Analytics and API Management experience is a plus
- Must be detail-oriented, organized, and self-motivated