POSITION: Retail Manager
DEPARTMENT: Sales and Services
REPORTING TO: GM – Sales and Services
PURPOSE:
You believe you know Retails Sales in and out and you are ready to take an exciting challenge in a leadership role? As a Retail Manager in ETL you will have an opportunity to inspire your team, contribute to the business growth and ensure every customer leaves our Service Centers with a great experience!
Key duties/Responsibilities
- When it comes to Customer Experience, you will ensure that each customer at our Service Centers gets unforgettable service experience;
- Provide input into the Annual Sales plan and ensure its implementation thereof;
- Establish and submit customer and sales requirements for each Service Center;
- Develop and implement the retention plan in the Service Centers;
- Manage inventory; overseeing the Service Centers ordering, safe storing and selling of all the Company’s inventory (Handsets, Modems, Airtime, Ecocash and Accessories).
- Analyse and project staff requirements, equipment, cash required monthly;
- Meet all sales targets for airtime, Eco-Cash, handsets, data devices and accessories;
- Plan for product knowledge, training and development of staff in conjunction with the Human Resources Department;
- Manage store operations and sales promotions in order to ensure operational efficiency and to achieve sales and customer services targets;
- Manages or solve customer queries escalated;
- Support Service Center Supervisors in ensuring that there is always sufficient float and/or physical cash for Eco-Cash Cash-ins and Cash-outs;
- Ensure through Service Center supervisors that service standards (customer etiquette) are adhered to;
- Submits daily ,weekly, monthly shops reports;
- Ensures in liaison with Security that security measures are put in place in all the Service Centers;
- Ensures in liaison with Safety, Health & Environment Manager that Service Center staff adheres to health and safety measures;
- Ensures that Service Center staff complies with Cash-Handling Procedures to safeguard ETL’s revenue;
- Monitors the Service Level Agreements with service support departments and escalates non-adherence to GM – Sales and Services for corrective action.
Qualifications & Experience:
- Degree in Business Management or Equivalent
- 3 to 5 years’ experience in Retail Management
- 3 to 5 years’ experience in Sales Management and Marketing
Knowledge Areas & Competencies:
- Sales and marketing principles
- Financial management and control
- People management
- Inventory Management
- ETL policies, procedures and products
- Clear verbal and written communication and ability to prepare reports
- Ability to plan and organise in line with job requirements
- Ability to analyse and solve work related problems to achieve the correct outcomes
- Ability to interact, negotiate (where applicable) and achieve targets
- Ability to manage and develop staff
Interested applicants should submit their applications on or before the Friday, 24th February 2023.
Candidates who would not have been contacted by the Friday, 03rd March 2023 should consider their applications not successful.