Restaurant Manager

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    Restaurant managers are responsible for overseeing the efficient running and profitability of restaurants and for managing their employees.

    They must coordinate a variety of activities, whatever the size or type of the outlet; and are responsible for the business performance, quality standards and health and safety of the restaurant.

    Combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development.

     

    Employers of restaurant managers

    • restaurant chains
    • Large hotel restaurants
    • Independent restaurants
    • Themed restaurants
    • Café bars
    • Brassieres
    • Hotel/leisure groups

     

    Duties

    • recruiting, training and supervising staff
    • agreeing and managing budgets
    • planning menus
    • ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
    • promoting and marketing the business
    • overseeing stock levels
    • ordering supplies
    • producing staff rotas
    • handling customer enquiries and complaints
    • taking reservations
    • greeting and advising customers
    • problem solving
    • preparing and presenting staffing/sales reports
    • keeping statistical and financial records
    • assessing and improving profitability
    • setting targets
    • handling administration and paperwork
    • liaising with customers, employees, suppliers, licensing authorities and sales representatives
    • making improvements to the running of the business and developing the restaurant.

     

    Qualifications

    There is no single route into restaurant management. A degree or a diploma is not necessarily required for entry into a management role, as it is possible to work your way up. The sector is open to candidates with a combination of practical experience, strong interpersonal skills and an understanding of business.

    However, a degree or a diploma is increasingly required for entry to a formal recruitment scheme and in particular the following subjects may be helpful:

    • business or management;
    • hospitality management;
    • hotel and catering.

     

    Skills

    • Excellent customer service skills
    • Commercial awareness
    • Flexibility
    • Good interpersonal skills
    • Communication skills
    • Problem-solving skills
    • Organisational skills
    • Teamwork skills.

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