Restaurant managers are responsible for overseeing the efficient running and profitability of restaurants and for managing their employees.
They must coordinate a variety of activities, whatever the size or type of the outlet; and are responsible for the business performance, quality standards and health and safety of the restaurant.
Combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development.
Employers of restaurant managers
- restaurant chains
- Large hotel restaurants
- Independent restaurants
- Themed restaurants
- Café bars
- Hotel/leisure groups
- recruiting, training and supervising staff
- agreeing and managing budgets
- planning menus
- ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- promoting and marketing the business
- overseeing stock levels
- ordering supplies
- producing staff rotas
- handling customer enquiries and complaints
- taking reservations
- greeting and advising customers
- problem solving
- preparing and presenting staffing/sales reports
- keeping statistical and financial records
- assessing and improving profitability
- setting targets
- handling administration and paperwork
- liaising with customers, employees, suppliers, licensing authorities and sales representatives
- making improvements to the running of the business and developing the restaurant.
There is no single route into restaurant management. A degree or a diploma is not necessarily required for entry into a management role, as it is possible to work your way up. The sector is open to candidates with a combination of practical experience, strong interpersonal skills and an understanding of business.
However, a degree or a diploma is increasingly required for entry to a formal recruitment scheme and in particular the following subjects may be helpful:
- business or management;
- hospitality management;
- hotel and catering.
- Excellent customer service skills
- Commercial awareness
- Good interpersonal skills
- Communication skills
- Problem-solving skills
- Organisational skills
- Teamwork skills.