Quality assurance managers work with other staff to establish procedures and quality standards and to monitor these against agreed targets.
As a quality manager, sometimes called a quality assurance manager, you’ll coordinate the activities required to meet these quality standards.
Quality managers aim to ensure that the product or service an organization provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations.
Employers of quality assurance managers
- Manufacturing companies
- Engineering companies
- Automotive companies
- Textile companies
- Pharmaceutical companies
- Processing companies
- Government departments
- determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- assessing customer requirements and ensuring that these are met
- setting customer service standards
- specifying quality requirements of raw materials with suppliers
- investigating and setting standards for quality and health and safety
- ensuring that manufacturing processes comply with standards at both national and international level
- working with operating staff to establish procedures, standards, systems and procedures
- writing management and technical reports and customers’ charters
- determining training needs
- acting as a catalyst for change and improvement in performance and quality
- directing objectives to maximize profitability
- recording, analyzing and distributing statistical information
- monitoring performance
- supervising technical or laboratory staff.
This area of work is open to all graduates but a degree in a relevant area, such as business management, will be particularly helpful, especially if it includes quality management modules.
Jobs in certain sectors may require industry-specific qualifications so degrees in the following subjects could be useful:
- engineering and manufacturing
- physical/mathematical/applied science
- polymer science technology
- textile technology.
- communication skills
- the ability to persuade
- interpersonal skills
- problem-solving ability
- organizational and planning skills
- skills in numerical and statistical analysis
- the ability to work as part of a team
- an understanding and appreciation of other people’s work disciplines, such as engineering and science.