Housing Manager/Officer

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    Housing officers supervise the day-to-day maintenance and management of rented properties that belong to local authorities or housing associations. In this role you’ll be in direct contact with people on a daily basis helping them to resolve any housing problems they may have.

    The role involves managing a designated patch of housing and keeping in regular contact with tenants, looking after rental income and dealing with repairs and neighbour nuisance issues.

    Housing managers/officers may work with specific clients, such as homeless people, minority groups or people with disabilities. They work within a strict but changing regulatory framework and are usually based in a central office or local neighbourhood housing office.

    The manager role may involve line management responsibility for a team of housing officers, rent arrears staff and tenancy support officers and participation in more strategic projects.

     

    Duties

    • setting rents, administering their collection and developing policies to deal with, and minimize, arrears;
    • interviewing tenants and giving advice on tenant-landlord relationships, house purchasing and benefits;
    • inspecting properties;
    • processing applications for housing improvements and repairs and communicating outcomes to tenants;
    • managing improvement loans and grants and administering repair and maintenance programmes;
    • managing nuisance orders, collecting information and referring cases to the neighbourhood nuisance team;
    • preparing cases and attending court hearings;
    • handling breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions;
    • dealing with abandoned tenancies, squatters and unauthorized occupiers;
    • dealing with housing applications and the transfer of existing tenants;
    • liaising with tenant groups, local authority councillors, property professionals and other support and welfare organizations,
    • including social workers and estate agents;
    • communicating with wardens, caretakers, cleaners and maintenance staff;
    • encouraging and supporting tenants and residents groups and attending meetings as required;
    • planning and implementing slum clearance and the demolition of unused properties;
    • maintaining records and writing reports.

     

    Qualifications

    A housing officer is one of those jobs where there is no direct qualification required, and your personality and experience are likely to be more important. This means previous experience in a similar role will be helpful, whether it’s in a voluntary or paid position.

    A degree in the following subjects may increase your chances:

    • business or management studies;
    • economics;
    • facilities management;
    • housing;
    • land, estate or property management;
    • law;
    • planning;
    • politics, government, or public and social administration;
    • sociology or social policy;
    • urban studies.

     

    Skills

    • strong teamwork, interpersonal and organizational skills;
    • sensitivity and empathy;
    • an interest in working with diverse social groups;
    • excellent communication skills (verbal and written);
    • a customer-first approach to work;
    • negotiation and influencing skills;
    • leadership skills;
    • the ability to adapt to different situations;
    • self-motivation and tenacity;
    • problem-solving skills;
    • common sense and the ability to use initiative when making decisions; the ability to work under pressure and to meet deadlines;
    • numeracy skills – for calculating rent arrears and service charges;
    • IT skills.

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