Hotel Manager

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    Hotel managers are responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.

    In the role of hotel manager you would be responsible for the day-to-day management of a hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

    In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.

    Employers of Hotel Managers

    • Hotel chains
    • Independent hotels and motels
    • Residential clubs
    • Resorts
    • Inns
    • Hotel and leisure groups

     

    Duties

    • planning and organizing accommodation, catering and other hotel services;
    • promoting and marketing the business;
    • managing budgets and financial plans as well as controlling expenditure;
    • maintaining statistical and financial records;
    • setting and achieving sales and profit targets;
    • analyzing sales figures and devising marketing and revenue management strategies;
    • recruiting, training and monitoring staff;
    • planning work schedules for individuals and teams;
    • meeting and greeting customers;
    • dealing with customer complaints and comments;
    • addressing problems and troubleshooting;
    • ensuring events and conferences run smoothly;
    • supervising maintenance, supplies, renovations and furnishings;
    • dealing with contractors and suppliers;
    • ensuring security is effective;
    • carrying out inspections of property and services;
    • ensuring compliance with licensing laws, health and safety and other statutory regulations.

     

    Qualifications

    Although this area of work is open to all graduates and those with a diploma, a degree in the following subjects may increase your chances:

    • business with languages;
    • business or management;
    • hotel and hospitality management;
    • travel, tourism or leisure studies.

     

    Skills

    • a friendly personality and a genuine desire to help and please others;
    • the ability to think clearly and make quick decisions;
    • numeracy and logistical planning skills;
    • a professional manner and a calm, rational approach in hectic situations;
    • the ability to balance customer and business priorities;
    • flexibility and a ‘can do’ mentality;
    • energy and patience;
    • excellent communication and interpersonal skills, especially when dealing with speakers of other languages.

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