Airline Cabin Crew

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    Airline cabin crew are responsible for the comfort, safety and welfare of passengers traveling on aircrafts during flights to and from international and internal destinations. They’re trained to deal with security and emergency situations which may arise and can administer first aid to passengers.

     

    Duties

    • attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs;
    • carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and that all meals, drinks and stock are on board;
    • welcoming passengers on board and directing them to their seats;
    • informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
    • checking all seat belts and galleys are secure prior to take-off;
    • making announcements on behalf of the pilot and answering questions during the flight;
    • serving meals and refreshments;
    • selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
    • reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
    • giving first aid where necessary;
    • ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
    • completing paperwork, including writing a flight report.

     

    Qualifications

    Both university graduates and COSC holders can join the profession. A degree in any of the following maybe helpful:

    • nursing
    • hospitality management
    • languages;
    • leisure and tourism management;
    • travel.

     

    Skills

    • communication skills;
    • exceptional customer service;
    • confidence in dealing with a range of people;
    • team working skills (different teams may be worked with every day) and be able to be supportive of colleagues;
    • discretion when dealing with VIPs/royalty;
    • competence in handling difficult situations and the ability to remain calm under pressure and in emergency situations;
    • the gift of being tactful and diplomatic but also assertive when necessary;
    • commercial awareness and sales skills;
    • flexibility in working unsocial hours on any day of the year;
    • the capability to work quickly and efficiently, often to tight time constraints;
    • numeracy skills for handling cash, including foreign currency;
    • the capacity to work in a confined space;
    • the ability to diffuse situations calmly and quickly.

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