Customer Information Consultant at Standard Lesotho Bank, Thaba-Tseka


Retail & Business Banking

Job Purpose

  • To support the Team Leader Sales and Service by enabling operational effectiveness to Sales Support.
  • To ensure that the customers’ banking needs are identified and fulfilled efficiently and effectively, while managing the risks associated with new accounts, mandates and specimen signatures.
  • To maintain a high level of integrity and ethical standards.
  • To deal with all credit related issues in the branch i.e. Loan Origination Centre(LOC)
  • To ensure that branch meets set targets and achieve target for client service

Key Responsibilities/Accountabilities

  • Complete all compliance training within laid down timelines
  • Opening of accounts:
  • Support the frontline in assisting customers as and when the need arises.
  • Ensures that routine compliance according to laid down procedures and controls are followed in order to minimise the risk of loss through the opening of fraudulent and undesirable accounts.
  • Mandates
  • Obtains mandates for accounts when required.
  • Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non -first contact resolution” as appropriate.
  • Ensures that service requests in personal work list are actioned within agreed timelines

Preferred Qualification and Experience

Diploma in Business Management or related field.
2 Years branch banking experience, with exposure to frontline sales and service support.

Knowledge/Technical Skills/Expertise

  • Computer literate
  • Good numerical skills
  • Good negotiation skills
  • Good communication skills 

Apply here!