Customer Care Representative – Remote

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ABOUT US
We’re looking for a new teammate in our profitable, independent, and bootstrapped company (24 people from 15 different countries), and give you the opportunity to be part of a fascinating journey. We are 100% remote, and with a flat organizational structure. We’ve seen incredible growth over the last 8 years, driven by a talented and versatile yet small team.

ABOUT THE ROLE

We’re looking for a Customer Care Representative (f/m/x) full-time, part-time 80 hours/month or on a mini-job basis.

An ideal candidate for this position has excellent communication skills, is a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be highly adaptive and be able to work in a fast-paced, highly interactive environment.

WE OFFER YOU

  • a great work-life balance – work from wherever you are on a flexible shift schedule
  • no bullshit – we are a fact- and engineering-driven company (including the founders)
  • to work on something important. A lot of businesses say they change lives, but we actually do it. We’ve helped millions of people find love and happiness.
  • paid vacation
  • a competitive salary

YOU WILL

  • provide friendly and efficient customer support by handling front-line issues via Zendesk email. Our award-winning apps are used by millions of active users every day
  • troubleshoot customer problems in a systematic, solution based and customer focused manner
  • moderate user content like profile photos
  • investigate reported abuse and take appropriate action
  • work agile with a motivated and innovative small team (including us, the two founders)
  • work on a mostly flexible schedule, but some weekend availability is expected.

YOU

  • have a high level of written and spoken fluency in German and English
  • have an accurate spelling and grammar
  • are committed and able to work independently
  • have an eye for detail
  • are tech savvy with sound computer skills
  • are able to work from home with a fast internet connection
  • are self-motivated and energetic

If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including references, salary requirements, and possible starting date.

Apply Here!

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